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Services

A centralized reception acts as a service centre which allows guests all the comforts of a hotel in your own home. Guest services include daily housekeeping, concierge desk and tourist information.

Reception

Reception & Concierge

Guests are offered a centralised reception where they will be greeted and attended to by friendly, knowledgeable and professional staff. After check in, guests will be escourted to The Charles. Our staff can also assist with tours & adventures.

Operating hours: 07h00 - 23h00.
We have staff on duty in the village on 24 hour standby.

Security

Security

De Waterkant Village is patrolled by security staff on a 24-hour basis.

Security

Control Room

Since November 2013 Village & Life has been operating a central Control Room as a service to all guests.  The Village & Life Control Room is a 24 hour, 7 days a week backup system put in place to ensure further peace of mind and safety for our guests.  An All Hours number is available at each property, provided upon check-in; however the Control Room is there to assist our guests in the case of an emergency of a more challenging or delicate nature.  The control room has direct access to the Directors of Village & Life, Embassy or Consulate offices, and other essential contacts. Guests can retrieve details for the Control Room (located in Camps Bay) from each property.

Through this initiative, we trust we will ensure our guests continue to enjoy a comfortable and pleasant stay with us.

Housekeeping

Housekeeping

Our dedicated and supervised housekeeping team provides a daily refresh service from Monday to Saturday, as well as a linen and towel change after every 4th night. Housekeeping can be arranged on request on Sundays and public holidays, at an additional charge.

Personal laundry

Personal laundry

Laundry and dry cleaning services are available to all guests staying at The Charles.