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Services

A centralized service centre acts as a service and information centre to our guests. Services include daily housekeeping, concierge desk and tourist information.

Reception

Service Centre

The Charles features a service centre, located on the premises with friendly and professional staff who offer our guests the following services - meet on arrival, assist with check-in, booking tours, airport transfers and car hire. The service centre is equipped with a computer and is a wifi hotspot exclusively for our guests.


Operating Hours: 07h00 – 23h00 
Late arrivals can be arranged at an additional charge after hours.

Security

Security

De Waterkant Village is patrolled by security staff on a 24-hour basis.

Security

Control Room

The Charles is part of the Village n Life Group who offers all guests access to the 24 hour Village n Life control room. The control has direct access to the senior management of Village n Life, Embassy or Consulate offices, and other essential and emergency contacts.

Contact number: +27 (0)21 430 4100

Housekeeping

Housekeeping

Our dedicated and supervised housekeeping team provides a daily refresh service from Monday to Saturday, as well as a linen and towel change after every 4th night. Housekeeping can be arranged on request on Sundays and public holidays, at an additional charge.

Personal laundry

Personal laundry

Laundry and dry cleaning services are available to all guests staying at The Charles.