Services

A centralized service centre acts as a service and information centre to our guests. Services include daily housekeeping, concierge desk and tourist information.

Reception

Service Centre

The Charles features a service centre, located on the premises with friendly and professional staff who offer our guests the following services - meet on arrival, assist with check-in, booking tours, airport transfers and car hire. The service centre is equipped with a computer and is a wifi hotspot exclusively for our guests.


Operating Hours: 07h00 – 23h00 
Late arrivals can be arranged at an additional charge after hours.

Security

Security

De Waterkant Village is patrolled by security staff on a 24-hour basis.

Security

Control Room

The Charles is part of the Village n Life Group who offers all guests access to the 24 hour Village n Life control room. The control room has direct access to the senior management of Village n Life, Embassy or Consulate offices, and other essential and emergency contacts.

Contact number: +27 (0)21 430 4100

Housekeeping

Housekeeping

Our dedicated and supervised housekeeping team provides a daily refresh service from Monday to Sunday, as well as a linen and towel change after every 4th night.

Personal laundry

Personal laundry

Laundry and dry cleaning services are available to all guests staying at The Charles.